How a UK-Based Media & Telecom Company Boosted Employee Communications Confidence by 95% Using Yoodli AI Roleplays

TL;DR:

A large UK-based media and telecommunications company used Yoodli AI Roleplays to help 100+ employees build confidence in handling complex workplace conversations. After implementation (3 month pilot phase), 95% of users reported feeling more confident, 86% felt better prepared for tough conversations, and 82% said the tool helped them tackle situations they would’ve otherwise avoided. Yoodli provided scalable, private practice and real-time feedback, fitting seamlessly into the company’s enterprise infrastructure.

Background

This major UK company, employing tens of thousands globally, was looking for a scalable way to help employees handle difficult conversations, especially around conflict, feedback, and performance.

Employees reported:

• Low confidence navigating high-stakes conversations
• A tendency to avoid them altogether
• Existing prep methods (talking with colleagues, live roleplays) weren’t scalable or structured

Traditional roleplay-based enablement programs were heavily dependent on human grading and inconsistent coaching experiences, creating bottlenecks in manager productivity and skill development.

The Challenge

• Lack of Confidence: Employees across roles lacked confidence initiating difficult or high-stakes conversations
• Avoidance Behavior: Many admitted they’d put off conversations due to feeling unprepared
• Unscalable Preparation: Peer coaching and live roleplay were time-consuming and inconsistent.

The Solution

The company launched Yoodli to provide scalable, self-paced communication practice powered by AI. Key elements included:

• Custom AI Roleplays for difficult conversations, feedback, conflict, and presentations
• Real-time feedback on clarity, tone, pacing, and delivery
• Enterprise readiness with GDPR compliance, SCORM/Workday integration, and multi-language support

Why Yoodli?

The company chose Yoodli for a few reasons:

• Directly addressed the problem of conversation avoidance
• Seamless technical and legal integration with existing learning systems
• Proven success with other global enterprises
• Fully customizable scenarios and rubrics
• Private, judgement-free environment for unlimited, on-demand practice

The Results

The impact was clear:

• 95% of users reported feeling more confident navigating conversations
• 86% felt better prepared for real-world conversations
• 82% said Yoodli helped them have conversations they might have otherwise avoided
• In their qualitative feedback, users highlighted:
  • More realistic practice
  • Stronger anticipation of objections
  • Valuable self-reflection through analytics

What’s Next

Following the successful rollout, the company plans to initially center Yoodli within its diversity & inclusion (D&I) initiatives, focusing on helping employees navigate sensitive, identity-related conversations with greater empathy and confidence.

Future expansion will include:

• Manager development: handling performance, conduct, and coaching conversations
• Sales enablement: objection handling and pitch roleplays
• Product certifications: scenario-based skill validation
• Executive coaching: presence and media training
• Company-wide communications training