Second Nature AI: Features, Cost, and Alternatives

Second Nature AI is a sales development solution that allows teams to improve their skills with AI training to sell better. 

In our overview guide, we’ll tell you everything you need to know about this sales enablement solution, including what it is, how it works, its features, its advantages and disadvantages, and an alternative for folks looking for the next best thing. 

What Is Second Nature AI?

Second Nature AI is a company that offers sales training software and roleplay capabilities for teams looking to improve their selling skills. It was designed to improve training efficiency, increase sales, and boost productivity. 

How does Second Nature AI work?

Second Nature AI works by giving teams the chance to build customized AI simulations using its existing template library or completely from scratch. With these simulations, reps can practice, receive feedback, and improve their existing skills in realistic situations. 

It offers solutions for a plethora of different industries, from insurance to tech to education and banking.

Who uses Second Nature AI?

There are many brands that use Second Nature AI for sales training. For example, some of the top companies include names like: 

• Oracle 
• Adobe
• Swan
• TitleMax
• SAP

Second Nature AI Features and Use Cases 

Although its overall goal is to increase sales and improve sales rep skills, SecondNature has a few features that feed into its objective. Here are the top use cases and features to check out when considering Second Nature AI.

Second Nature AI’s key features

Before diving into a few use cases, let’s review some of Second Nature AI’s key features, the most obvious being its AI-driven simulations. 

By offering simulated conversations for realistic training, Second Nature provides teams the resources they need to take their skills to the next level. Not only that, but it offers real-time feedback for reps who use it. 

In addition, it provides features like:

• Customized learning paths, so folks of all skill levels can take advantage 
• An analytics dashboard for reps and managers to track their overall progress and performance
• Select integration capabilities 

Customer support

Second Nature AI offers customer service skills practice through its roleplay capabilities for customer support reps. Specifically, folks can screen new applicants, onboard new staff, use manager dashboards to explore the strengths and weaknesses of each team, and build their dream customer support team. 

Sales enablement 

Providing sales enablement for companies is another area where Second Nature shines.  People can facilitate onboarding with relevant AI feedback and can get sales reps where they need to be. Its engaging trains will keep reps on their toes while also unearthing their strengths and weaknesses. This can help free up time for managers, too. 

Sales and business development representative training

Similarly, Second Nature AI also provides use cases for both sales development representatives (SDRs) and business development representatives (BDRs). For example, folks can screen new SDRs and BDRs, cut their onboarding time, and better allocate resources, all through sales roleplays. 

Sales training

Second Nature AI aims to help teams combat the forgetting curve with its sales training capabilities. Its innovative program uses gamification to boost engagement with trainees and ensure they’ve perfected the material. This feature allows sales leaders to make sure its sales training compliance covers the entire staff, and the manager dashboard assists with performance tracking, too.  

Human resources

Folks working in human resources can actually use Second Nature AI as a screening tool, allowing HR reps to prevent unconscious bias. Not only that, but HR teams can navigate difficult conversations more effectively by rehearsing challenging interactions — something that’s hard to practice in real-world situations.

3 Pros of Second Nature AI

No matter what industry you work in, Second Nature AI has use cases that speak to its benefits in that area. Here are the top three benefits of using Second Nature AI for your industry needs.

Consistent training and support

Second Nature AI’s continuous support and training is one of its top advantages. No matter if you work in sales, customer support, or human resources, this tool lets you streamline and optimize training. For example, teams can use its AI-driven simulations to improve their communication skills and understanding. Plus, the real-time feedback offers users a chance to see what they can improve on.  

At-scale training

The fact that this training can be implemented at scale is another huge benefit. Managers in particular can spend less time onboarding folks and more time doing what matters. Tasks that can be automated, such as training, can help anyone, regardless of how big or small your organization is. In other words, you can use Second Nature AI for both personal and professional use cases.  

Empowers reps

Second Nature AI also helps empower reps and boost their confidence. Reps can get real insights and actionable tips for improvement, which can make them more comfortable when dealing with customers. More confident reps can also lead to positive sales outcomes, increased customer loyalty, and at the end of the day, more revenue. 

3 Disadvantages of Second Nature AI

Like any other tool, Second Nature isn’t perfect. There are definitely a few drawbacks to this option, whether you’re interested in sales training or customer support. If you’re considering Second Nature AI for training, here are three disadvantages to keep in mind. 

1. It can be complicated to start. 

Perhaps not surprisingly, Second Nature AI can be a bit complicated to get started. People have reported that the initial set-up can be a little tricky and frustrating. It’s not as intuitive as other options, though many users report getting the hang of it after a while. 

2. It relies on continuous updates and tech support.

Training solutions like Second Nature AI often rely on constant updates, and this is no different. There’s a continuous need for updates and other technical support to keep up its effectiveness for go-to-market teams. Some consumers view this as a disadvantage, but it’s also a sign that Second Nature cares about its solution and listens to user feedback to implement changes. 

3. Second Nature AI can be too expensive for those with less resources.

Another worthwhile consideration is its cost. Second Nature AI can be a bit expensive, especially when considering initial costs. Unfortunately, this can keep smaller companies and organizations from taking advantage of its training and implementation solutions. 

Introducing Yoodli: The Best SecondNature AI Alternative

For folks looking for Second Nature AI alternatives, look no further. One such available tool is Yoodli, an online sales coach. 

Similarly to Second Nature, Yoodli uses generative AI to provide teams with intelligent, simulated conversation partners through sales roleplays for reps to take advantage of. Plus, top organizations like Korn Ferry, Dale Carnegie, and Google have already tapped into Yoodli’s services to increase seller attainment and cut ramp. 

Yoodli is similar to Second Nature as it offers useful sales coaching, training, and actionable feedback and insights within a realistic environment. However, Yoodli stands out from Second Nature with its easy-to-use interface, realistic roleplays, and admin personalization.

Like Second Nature, reps of any kind can use Yoodli to work on their existing skills by engaging in conversation with an AI-generated partner. For example, sales reps can practice cold calling or customer discovery. From there, they can go back and forth in conversation, just the way a human would, as Yoodli takes on your customer persona.

And, because it’s a sales coach, Yoodli offers reps actionable insights and feedback based on a rep’s current abilities. For company leaders, its admin customizability gives organizations the chance to make Yoodli their own and use their own use case to optimize its capabilities, from manager training to pitch coaching and beyond.

Where Second Nature is a bit complicated to start, Yoodli’s simple, clear-cut interface allows users to navigate stress-free, so they can focus on building their skillset. 

Plus, Yoodli’s results speak for themselves. In this recent case study from Google Cloud, more than 15,000 sales reps were trained and brought up to speed based on Google’s methodology and Yoodli’s capabilities. The case study results were so positive that Google extended its use of Yoodli for other enablement programs, too. 

With big-brand companies like Google, privacy is often a concern. That’s another reason why clients love Yoodli: for its enterprise-grade privacy, which includes SOC 2 Type 2, GDPR, and more. 

Get started for free to see exactly how you and your team can use Yoodli at https://yoodli.ai/.

The Main Takeaway

There’s no question that Second Nature AI offers valuable services for at-scale training. However, Yoodli takes that at-scale sales training and implementation a bit further with its realistic, second-to-none roleplays. Using an alternative like Yoodli can increase sales efficiency and team productivity to further drive revenue growth. 

Sources

• Second Nature AI: “Customer Support.” 
• 10 Web: “Second Nature AI Review: Features, Pros, and Cons.”