More Coaching to More Customers: Every Kaia (Outreach) call is now a coachable moment

We’re excited to expand our growing list of coaching capabilities to customers at Yoodli. Your GTM team can now get personalized coaching in Yoodli on their calls recorded in Outreach’s Kaia and practice what to do differently before their next customer conversation.

Connecting Kaia takes just a few minutes, and every roleplay is then built intentionally with real context from those conversations so your team gets coaching that actually helps them improve.

Why This Matters

1. Proactive coaching moments

Take a buyer’s objection that a rep struggled to address. In a coaching session, Yoodli plays the actual moment from that rep’s call and helps them work through ways they could respond. 

The rep then gets a roleplay based on the conversation with a similar persona, objections, and communication style. They can rehearse a different approach while the conversation is still relevant to their deal.

2. Time back for managers and RevOps

This integration gives you a way to extend coaching across your team without asking managers to review every call or build individual practice scenarios. 

This gives meaningful time back to your reps, especially when there’s a lot of deals in the pipeline. Each rep gets feedback on their own conversations, guided by your sales methodology, with a follow-up to work on what needs improvement.

3. See if practice carries over

A rep handling an objection or question well in practice is encouraging, but you also want to know how they handle it with a customer. 

Yoodli scores practice and real calls against the same rubrics, giving managers and enablement leaders a consistent basis for comparison. You can look for improvement in the skills and identify where a rep still needs support.

When you review your training program, you get more than just participation and practice scores: you also see how reps perform against those same expectations on real calls.

How it works

1. Connect Kaia in Yoodli under Org Settings → Integrations
2. Choose which calls to include using criteria such as title, duration, trackers, or groups, and select the Yoodli goals to score them against.
3. Set coaching invitations to email, Slack, or both, on a daily, weekly, or biweekly cadence.

See it in practice

The power of Kaia and Yoodli unlocks coachable moments across your entire team using Outreach. 

Activate today in just a few minutes to enable your entire team to keep on building the skills to sell even better.

Want to use Yoodli for your team? Let’s chat!